At ShaperMart.com, your satisfaction is our top priority. We understand that there may be occasions when you need to return a product or seek a refund. This Return and Refund Policy outlines our procedures and guidelines for such situations.

7-Days Return Policy

We offer a 7-day return policy on certain eligible products, allowing you to return items within 7 days from the date of delivery. If 7 days have passed since your purchase, we may not be able to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. It must also include any tags, labels, or accessories that were included with the product. Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Several types of goods are exempt from being returned. These include:

Intimate or sanitary goods: For hygiene reasons, we cannot accept returns for items such as underwear, shapewear bottoms, or bodysuits.

Gift cards: Gift cards are non-refundable.Customized items: Products that have been customized or altered based on your specific requirements cannot be returned.

Return Process

If you wish to return an eligible item, please follow these steps:

Contact Us: Send an email to [email protected] with the subject line “Return Request.” In your email, include your order number, the item(s) you wish to return, and the reason for the return.

Return Authorization: Once we receive your request, our customer support team will review it and provide you with a Return Authorization (RA) number, if applicable. You will receive instructions on where to send the item.

Pack and Ship: Carefully package the item, ensuring it is well-protected for shipping. Include the RA number on the package.

Shipping: You will be responsible for the cost of return shipping, except in cases where we have made an error in processing your order.

Refunds

Upon receiving your return, we will inspect the item to ensure it meets our return policy criteria. After approval, we will initiate the refund process.

Refunds will be processed in the original payment method used during the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

Late or Missing Refunds

If you have not received your refund within a reasonable time frame, please check your bank account, contact your credit card company, or your payment provider. If the issue persists, please reach out to us at [email protected] for assistance.

Exchanges

If you need to exchange an item for a different size or color, follow the same return process as outlined above. Please mention in your return request that you are seeking an exchange. We will process your return, and once we receive the returned item, we will ship the replacement to you.

Damaged or Incorrect Items

In the unlikely event that you receive a damaged or incorrect item, please contact us at [email protected] as soon as possible. We will work with you to arrange for a return, exchange, or refund, and we will cover the cost of return shipping in such cases.

Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us at:

Email: [email protected]

Address: Shapermart Point: 12 Homewood Suites Shoreway Road California, USA

At ShaperMart.com, we are dedicated to providing you with a seamless shopping experience, and we are here to assist you with any return or refund inquiries you may have. Thank you for choosing us for your shapewear needs.